Imaginet’s CoreTrack a leading Lotus Notes Customer Relationship Management
(CRM) application with a broad industry installed base in the Middle and Far
East improves your key business processes and increases office productivity,
whether the business function is Customer & Supplier Tracking, Customer
Support, Quotation generation, or other operation concerns.
CoreTrack improves your organization's ability to communicate, coordinate,
and collaborate and at the same time taking into account the confidentiality
of information. Using Lotus Notes’ unique web, security and replication
technology, CoreTrack provides your organization with the following
functionality:
Customer & Supplier Communication
Centralized tracking of all inbound and outbound communications and
activities.
View documents by Company, Representative, Status or Industry.
Standard letters and documents improve quality and delivery times.
Daily reminders of outstanding replies expected or required removes
"forgotten" tasks.
Customer Support
Manage customer support calls from notification to closure with pre-emptive
response activities.
Auto escalate problems with key products as required.
Historical reporting of support calls by product, client or period & assists
in service level management.
Product Management
Maintain product catalog's by category in multiple currencies.
Produce price lists by Supplier, Manufacturer or product category and
monitor margins.
Quotation & Pipeline Management
Increase sales force efficiency through faster quote generation.
Automatic pipeline and forecast views remove manual reporting requirements
increasing selling time.
Daily reminders of open quotes and expiry dates focus the sales team.
Invoices & Delivery Notes
Generate Invoices directly from Customer records, or from existing
Quotations.
Generate Delivery Notes from Invoices.
View invoices by Company, Representative or Period and reduce manual
reporting.
Purchase Order Management
Raise, Issue and Track Purchase Orders with Historical views
Daily reminders and on-line views reduce manual reporting requirements.
Coretrack leverages your Lotus Notes investment
For more information on Coretrack or other Lotus Notes applications or to
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Imaginet International Inc. | 101 Zodiac Street, Palm Village, Makati City,
Philippines
Tel. No. (632) 895-9755 Fax. No. (632) 895-9766
© 1999 - 2007 Imaginet International Inc. Coretrack Logo & TM © Imaginet
International Inc.