CRM Solutions

Imaginet’s CoreTrack a leading Lotus Notes Customer Relationship Management (CRM) application with a broad industry installed base in the Middle and Far East improves your key business processes and increases office productivity, whether the business function is Customer & Supplier Tracking, Customer Support, Quotation generation, or other operation concerns.

CoreTrack improves your organization's ability to communicate, coordinate, and collaborate and at the same time taking into account the confidentiality of information. Using Lotus Notes’ unique web, security and replication technology, CoreTrack provides your organization with the following functionality:

Customer & Supplier Communication

• Centralized tracking of all inbound and outbound communications and activities.
• View documents by Company, Representative, Status or Industry.
• Standard letters and documents improve quality and delivery times.
• Daily reminders of outstanding replies expected or required removes "forgotten" tasks.

Customer Support

• Manage customer support calls from notification to closure with pre-emptive response activities.
• Auto escalate problems with key products as required.
• Historical reporting of support calls by product, client or period & assists in service level management.

Product Management

• Maintain product catalog's by category in multiple currencies.
• Produce price lists by Supplier, Manufacturer or product category and monitor margins.

Quotation & Pipeline Management

• Increase sales force efficiency through faster quote generation.
• Automatic pipeline and forecast views remove manual reporting requirements increasing selling time.
• Daily reminders of open quotes and expiry dates focus the sales team.

Invoices & Delivery Notes

• Generate Invoices directly from Customer records, or from existing Quotations.
• Generate Delivery Notes from Invoices.
• View invoices by Company, Representative or Period and reduce manual reporting.

Purchase Order Management

• Raise, Issue and Track Purchase Orders with Historical views
• Daily reminders and on-line views reduce manual reporting requirements.


Coretrack leverages your Lotus Notes investment