IT Support Package for Small and Medium Businesses


Get vendor-certified senior-level technical support coverage across different products and different vendors no matter what the problem may be!

Minimize network downtime with Imaginet’s pre-paid and pre-approved 5 Incident Support pack which significantly speeds up deployment during emergencies. Expect rapid response rate within 30 minutes and if required, have on-site technical support visit your office in less than 4 hours within Metro Manila!

Imaginet offers a unique cross-product and cross-vendor support package which means we can help you identity your network problems even if you are using different brands and vendors for your hardware. As long as Imaginet supports the products you are using, you are guaranteed instant technical support without having to worry about service cost and the trouble of dealing with different support hotlines for each of your products!

More Advantages of the Imaginet Support Package:

  • Get a 5 incident support pack – whatever technical issue your company is experiencing, your business is guaranteed to receive 5 hands-on technical support from Imaginet based on the list of vendors and products that’s supported (see below).
  • Access to phone, email, remote or onsite technical support between the working hours of 8:00AM to 6:00PM – you can also upgrade your support package to receive 24x365 assistance.
  • Incident rather than time based– You pay the same price for all the incidents no matter how severe the incident or how long it takes to resolve!
  • Allows FREE* use of Imaginet loaner equipment where available for up to 3 days after an incident, or until replacement arrives if ordered through Imaginet. *excludes shipping and insurance to and from client site.
  • Valid for 1 year from date of purchase.

 

Vendor/Product ranges supported:
APC UPS, Environmental & Power Management ApplianSys CACHEbox
CISCO 2900, 36xx, 37xx, 48xx and 65xx switches ApplianSys DNSbox
CISCO 2900 ISR Microsoft Operating Systems
CISCO WLAN controllers and Access Points Microsoft Active Directory
CISCO WaaS Microsoft Exchange
GFI Mail Archive & Network Monitor Symantec Backup and Recovery Software
HP & IBM Servers, Tape and Storage Symantec Antivirus/Endpoint
Juniper Firewalls Vmware
WatchGuard XCS Web Firewalls WatchGuard XTM Web Firewalls

Devices must be covered under a current Vendor hardware and/or software support contract, which is registered with the Vendor and approved by Imaginet. The support contract number must be registered with Imaginet plus a letter of Authority to contact Vendor Support on their behalf.